Toojwear Return & Refund Policy,
At Toojwear, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of the delivery date, provided that:
- The item is unused, unworn, and in its original condition
- All original tags and packaging are intact
- You have proof of purchase (order confirmation email)
The following are not eligible for return:
- Items that have been worn, washed, or altered
- Items damaged due to misuse or improper care
- Sale or discounted items (unless faulty)
- Custom or personalized orders
Wrong or Faulty Items
If you received the wrong item or your order arrived damaged or defective, we will resolve it at no additional cost to you. Please contact us within 7 days of delivery with:
- Your order number
- A clear photo of the item received
- A brief description of the issue
We will ship the correct or replacement item as soon as the issue is verified.
How to Initiate a Return
To start a return, please contact our support team at:
- Email: support@toojwear.com
- Phone: +1 470 9827 068
Do not send items back without contacting us first. Returns sent without prior authorization will not be accepted.
Once your return is approved, we will provide you with return instructions and a return address.
Return Shipping
- For wrong or faulty items, Toojwear covers the return shipping cost in full.
- For change of mind returns, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service for your return. Toojwear is not responsible for items lost in transit during the return process.
Refunds
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Rejected refunds (item not in original condition) will be communicated with a reason, and the item will be returned to you.
Please note that your bank or card provider may take additional time to post the refund to your account.
Exchanges
- We currently do not offer direct exchanges. If you would like a different size or color, please initiate a return for your original item and place a new order.
Cancellations
Orders can be cancelled within 24 hours of placement at no charge. After 24 hours, your order will have entered production and cannot be cancelled. Please contact us immediately at support@toojwear.com if you need to cancel.
Contact Us
For any return or refund queries, please reach out to us:
ToojWear 1209 Mountain Road PL NE STE R Albuquerque, NM 87110 United States
Email: support@toojwear.com Phone: +1 470 9827 068 Website: www.toojwear.com