Dear Customer,
- If you’ve received a damaged product please get in touch with us at support@Toojwear.com. We’ll guide you to resolve the issue ASAP.
- We create products only for YOU! These are as per your measurements, size, colour and name tags. No one else can use the product. This is why, we support and assist our customers to fix the issues faced by them.
RETURN DETAILS
Send us an email at
support@Toojwear.com
and we’ll get in touch with you ASAP.
Before you decide to return the product, please make sure that the product is unused and is in its original condition with tags attached.
The items should be totally unused.
WHO WILL PAY FOR SHIPPING?
The customer will pay for the return shipping.
SHOULD I SHIP IN THE ORIGINAL PACKAGING?
No!
This will help us reduce the carbon footprint as much as we can.
Feel free to use the packaging for your own daily chores.
Terms & Conditions
- All products to be exchanged must be returned in their original packaging along with the original sales receipt within 10 days of purchase (Product should be in its original condition).
- If you do not have your purchase receipt, exchange will be on the current selling price.
- Repairs of the products damaged due to wear & tear will be entertained on management discretion. Please note that the management has the right to assess the age & condition of the returned goods prior to offering a repair or exchange.
- Upon request, and at our discretion, we may exchange defective / faulty items for identical items of equivalent value.
- The Management reserves the right to amend this policy without prior notice.
- You can return items that were originally part of the promotion but you will lose the promotional discount. For example, if the item you are returning is part of a “buy two, get one free” deal, your refund will be adjusted against the retail per-piece rate of the products you choose to keep after the return.
- Credit / Debit card Payment: Note that your bank or card issuer can take 2-15 additional business days to process the transaction.
- Voucher Payment: Only product exchange is possible – voucher is non-refundable and cannot be exchanged for cash / Gift card / voucher in part or full.