WELCOME TO TOOJWEAR PRIVACY POLICY.

 

We at TOOJWEAR respect your privacy and are committed to protecting your personal data. The following privacy policy will inform you as to how we take care of your personal data which you provide to us when you enter into a contract with us to purchase, make payment to us, make an enquiry to us, visit our website at www.toojwear.com (regardless of where you visit it from) or otherwise. In case of conflict, this privacy policy shall prevail over any contract with us to purchase or supply a product or service.

 

What information do we collect?

The information normally asked when filling order form is your name, e-mail address, mailing address, phone number. For better understanding please visit to our website.

What do we use your information for?

Well! The information we collect is used by third parties integrated on our website, who provide you new, exciting and unmatched offers, sales and discounts on our leather jackets. These websites utilize cookies, web beacons, and other technologies to analyze your online experience of our website. Based on their findings, they offer you products of your specific interest.

However, we do not have information about any offer they send you, because we do not have access to them. Hence, our privacy policy does not cover any type of these information pieces. The information we collect is normally used in following ways:

• To elevate quality of personal experience by gaining an understanding of your individual needs.
• To see how people respond to our website, and what products they buy to improve our future offerings.
• To understand customers purchasing behaviors, and ultimately elevate our customer service.
• To process transactions.

What do we do to secure your transactions?

Since you can also purchase using online debit/credit card, we take full responsibility that card information will not be stored, shared, leased, rented or sold to any third party. This information is only used for placing an order on our website.

Your public or private information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever. Everything private for you will be obtained by mutual consent, except for delivery purpose of the purchased product or service requested by customer. Some instances, when we ask for your information include:

• To administrate a promotion campaign, contest, survey form or other site features.
• When you place an order on the website
• When you want to talk to our customer representatives.
• When you want personalized marketing content to be delivered on your email or mobile.

What is our method to protect your information?

When you purchase through debit/credit card, we have direct links with banks and card issuance authorities protecting your transactions.

We have many other security methods deployed to ensure safety of personal information whenever order is placed or entered.

We have a policy that you need to Sign-In to make a purchase. This account is secured with a password hence enabling you to access restricted portions of the websites.

When it comes to securing sensitive/credit information, we have Secure Socket Layer (SSL) technology integrated into website. This allows gateway security and only authorized personnel can access them.

Once a transaction is performed, the private information such as credit cards, social security numbers, financials, etc. is discarded on the spot.

Merchant makes use of appropriate steps to ensure data privacy and security with assistance of hardware and software methods. Nonetheless, Toojwear does not guarantee information security disclosed online.

Do we use cookies?

Yes, we do use cookies. Cookies are small files, which are used by the service providers or a site transferring computer’s hard drive through web browser. However, user should allow the site to use it. Without your consent, you cannot use cookies.

With the help of cookies, we are able to remember and process your account information. In addition, cookies allow to process items in shopping cart, save preferences for future, allow development of target-based marketing campaigns and observe traffic on site so that better experience can be integrated in future.

OUR RETURNS POLICY

Dear Customer,

• If you’ve received a damaged product please get in touch with us at [email protected]. We’ll guide you to resolve the issue ASAP
• We create products only for YOU! These are as per your measurements, size, color and name tags. No one else can use the product. This is why, we support and assist our customers to fix the issues faced by them

RETURN DETAILS

Send us an email at [email protected] and we’ll get in touch with you ASAP

Before you decide to return the product, please make sure that the product is unused and is in its original condition with tags attached. The items should be totally unused

WHO WILL PAY FOR SHIPPING?

The customer will pay for the return shipping.

SHOULD I SHIP IN THE ORIGINAL PACKAGING?

No!

This will help us reduce the carbon footprint as much as we can. Feel free to use the packaging for your own daily chores

Terms & Conditions

• All products to be exchanged must be returned in their original packaging along with the original sales receipt within 10 days of purchase (Product should be in its original condition).
• If you do not have your purchase receipt, exchange will be on the current selling price.
• Repairs of the products damaged due to wear & tear will be entertained on management discretion. Please note that the management has the right to assess the age & condition of the returned goods prior to offering a repair or exchange
• Upon request, and at our discretion, we may exchange defective / faulty items for identical items of equivalent value
• The Management reserves the right to amend this policy without prior notice.
• You can return items that were originally part of the promotion but you will lose the promotional discount. For example, if the item you are returning is part of a “buy two, get one free” deal, your refund will be adjusted against the retail per-piece rate of the products you choose to keep after the return.
• Credit / Debit card Payment: Note that your bank or card issuer can take 2-15 additional business days to process the transaction.
• Voucher Payment: Only product exchange is possible – voucher is non-refundable and cannot be exchanged for cash / Gift card / voucher in part or full.