WELCOME TO TOOJWEAR'S POLICY.
Our Policy
At Toojwear, we deeply respect your privacy and are committed to protecting your personal data. Therefore, Our policy outlines how we collect, handle, and safeguard the information you share with us when you visit www.toojwear.com, place an order, make a payment, or contact us.
In the event of a conflict, this privacy policy shall take precedence over any other agreement between you and Toojwear.
Returns Policy
Dear Customer,
If you have received a damaged product, please contact us immediately at [email protected]. We will respond as quickly as possible to resolve the issue.
At Toojwear, we design every product specifically for you—based on your size, color preference, and personalized details. Consequently, these items cannot be used by others. This is why, instead of offering traditional returns, we prioritize helping you resolve any problems with your custom product.
Return Instructions
To initiate a return process, kindly send us an email at [email protected]. We’ll be in touch promptly to assist you further.
Before you return a product, please ensure:
The product remains unused
It is in original condition, with tags still attached
This ensures a smoother and faster resolution process.
Shipping Charges
The customer is responsible for return shipping costs. While we understand this may be inconvenient, this policy helps us keep overall product costs lower for everyone.
Packaging Instructions
Please do not return items using the original packaging. Instead, feel free to reuse the materials for your own day-to-day tasks. This small effort contributes to reducing our overall carbon footprint.
Terms & Conditions
All items eligible for exchange must be returned within 10 days in their original condition, along with the sales receipt.
If you’ve misplaced your receipt, don’t worry — we’ll process your exchange based on the item’s current selling price.
Repairs for damage due to wear and tear may be accepted at management’s discretion. However, we first evaluate the product’s condition before offering any exchange or repair.
If a product is defective or faulty, we may offer a replacement of the same or similar value — depending on availability.
Please note that management reserves the right to update this policy at any time, without prior notice.
Items purchased as part of a promotion can still be returned. However, your refund will reflect the adjusted pricing of the items you keep. For example, in a “Buy 2, Get 1 Free” deal, returning one item means your refund will reflect the full price of the remaining two.
Credit/Debit Card Payments: Please allow 2 to 15 business days for your bank to process the refund.
Voucher Payments: Only exchanges are allowed. Vouchers are non-refundable and cannot be converted to cash, partial refunds, or other voucher types.
What Information We Collect
We collect basic personal details, such as:
Full name
Email address
Phone number
Shipping and billing address
To learn more about our data practices, you may also explore our website.
Why We Collect Your Information
We use your data in several meaningful ways, including:
To personalize your experience by understanding your specific preferences
To analyze which products customers prefer and why — helping us improve future collections
To improve customer service by learning more about your expectations
To process your orders and transactions quickly and efficiently
Additionally, some trusted third-party services integrated into our website may collect data via cookies, beacons, and similar technologies. These platforms use your online behavior to show you targeted deals or offers.
However, we do not access or store the data they collect. Therefore, this privacy policy does not cover any promotions or recommendations generated by those third-party providers.
How We Secure Your Transactions
Your trust matters. That’s why we ensure your card information is never stored, shared, or sold to any third party. It is used only to complete your order.
We never disclose your private information unless it’s necessary to complete your order, delivery, or customer support request. Furthermore, we always seek your permission before sharing any sensitive data.
When We Collect Information
We collect your data when:
You place an order
You enter a contest, survey, or promotion
You contact our customer service team
You opt-in for personalized emails or marketing updates
In all these cases, our goal is to serve you better.
Security Measures We Use
To protect your information, we use several tools and protocols:
SSL Encryption (Secure Socket Layer): This ensures secure communication between you and our website.
Password-protected accounts: You must sign in to place an order. This keeps your personal area secure.
Access restrictions: Only authorized team members can view sensitive data.
No data storage: We immediately discard your financial details after a successful transaction.
Although we take multiple precautions to protect your data, please note that no online system is 100% secure. Even so, we constantly work to stay updated with the best data protection practices.
Do We Use Cookies?
Yes, we do. Cookies help us:
Remember your login details
Store items in your cart
Analyze site traffic for better performance
Offer personalized marketing based on your browsing history
However, you can control cookie permissions through your browser. Unless you allow them, we will not collect cookie-based data.